# Troubleshooting Client Registry

The following table addresses common issues you might encounter when registering clients with Connectware. Use these solutions to quickly resolve problems with client registration, authentication, and connectivity.

## Troubleshooting - Self-Registering Clients via REST API

These issues apply to clients registering via the `/api/client-registry/register` REST API. Also see [Self-Registering Clients via REST API](/2-1-2/documentation/client-registry/self-registering-clients-via-rest-api.md).

For detailed information about the Client Registry REST API parameters, see [Auth-Server API](/2-1-2/reference/api-reference/api-definition.md).

| Issue                              | Possible Cause                 | Solution                                                                                                                                                                     |
| ---------------------------------- | ------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Client not appearing in registry   | Registry is locked             | Unlock the registry using the lock icon in the Admin Web App.                                                                                                                |
| Registration failing               | Username/password too short    | Ensure username ≥ 3 characters, password ≥ 5 characters. Also adhere to the [Password Policy Configuration](/2-1-2/documentation/security/password-policy-configuration.md). |
| CSR rejection                      | CN mismatch in CSR             | Ensure CSR's Common Name matches the requested username.                                                                                                                     |
| Client stuck in "pending"          | Admin hasn't granted access    | Review and approve from Client Registry interface.                                                                                                                           |
| Unexpected "locked" (423) response | Registry timeout               | Registry auto-locks after 5 minutes; unlock it again.                                                                                                                        |
| Certificate authentication failing | Invalid or missing certificate | Ensure CSR is valid and the signed certificate is used.                                                                                                                      |

## Troubleshooting - Self-Registering MQTT Clients

These issues apply to MQTT clients self-registering via authentication attempts. Also see [Self-Registering MQTT Clients](/2-1-2/documentation/client-registry/self-registering-mqtt-clients.md).

| Issue                                            | Possible Cause              | Solution                                                                                                                                                                     |
| ------------------------------------------------ | --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Client not appearing in registry                 | Registry is locked          | Unlock the registry using the lock icon in the Admin Web App.                                                                                                                |
| Registration failing                             | Username/password too short | Ensure username ≥ 3 characters, password ≥ 5 characters. Also adhere to the [Password Policy Configuration](/2-1-2/documentation/security/password-policy-configuration.md). |
| Client stuck in "pending"                        | Admin hasn't granted access | Review and approve from Client Registry interface.                                                                                                                           |
| Connection failures after registration           | Missing permissions         | Assign appropriate roles to the newly created user.                                                                                                                          |
| Multiple failed connection attempts              | Incorrect credentials       | Verify credentials match exactly what was registered.                                                                                                                        |
| Client disconnecting after successful connection | Permission issues           | Ensure publish/subscribe permissions are correctly assigned.                                                                                                                 |


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