Restarting Connectware

Learn how to safely restart Connectware.

This section explains how to restart Connectware. Restarting may be necessary when applying configuration changes, troubleshooting issues, or performing maintenance tasks.

Kubernetes

Restarting Connectware on Kubernetes

In Kubernetes environments, restarting Connectware requires scaling down all controller resources to zero before scaling them back up. The following procedure ensures a proper restart without data loss.

Prerequisites

• Helm version 4 is installed on your system.

• kubectl is installed on your system.

• A shell capable of storing variables (e.g. bash).

Procedure

1. Store the namespace that is used for Connectware in a variable:

CONNECTWARE_NS=<namespace here>

1. Store the name and version of the Helm installation that is used for Connectware in a variable:

CONNECTWARE_HELM_NAME=<helm installation name here>
CONNECTWARE_HELM_VERSION=<helm installation version here>

If you do not know the name or version of your Connectware installation, you can look for them by listing all Helm installations in your namespace:

helm list -n $CONNECTWARE_NS

1. Verify your settings.

To verify that you set the correct variables, run the following command. It should display the Connectware core services:

kubectl get deploy,sts -lapp.kubernetes.io/part-of=connectware -lapp.kubernetes.io/instance=$CONNECTWARE_HELM_NAME -n $CONNECTWARE_NS

1. Scale down all StatefulSets and Deployments in your installation:

kubectl get deploy,sts -lapp.kubernetes.io/part-of=connectware -lapp.kubernetes.io/instance=$CONNECTWARE_HELM_NAME -n $CONNECTWARE_NS -o name | xargs -I % kubectl scale -n $CONNECTWARE_NS % --replicas 0

1. Wait until all pods have been terminated. You can monitor the termination process with the following command (press Ctrl+C once no pods are listed):

while [ True ]; do clear; kubectl get pod -lapp.kubernetes.io/part-of=connectware -lapp.kubernetes.io/instance=$CONNECTWARE_HELM_NAME -n $CONNECTWARE_NS ; sleep 5; done

If you want to stop Connectware (rather than restart it), or if you need to perform maintenance tasks while it remains stopped, you can end the procedure at this step.

1. Reapply the Helm values to start Connectware.

 helm upgrade $CONNECTWARE_HELM_NAME oci://repo.cybus.io/charts/connectware --version $CONNECTWARE_HELM_VERSION --reuse-values

1. Monitor the pods and confirm that all transition to the Running state and show as Ready:

while [ True ]; do clear; kubectl get pod -lapp.kubernetes.io/part-of=connectware -lapp.kubernetes.io/instance=$CONNECTWARE_HELM_NAME -n $CONNECTWARE_NS ; sleep 5; done

Docker

Restarting Connectware on Docker

1. Access the system that hosts your Connectware instance via SSH.

2. Navigate to your Connectware installation directory. If you have used the default values during installation, the installation directory is /opt/connectware.

3. Stop the current Connectware services:

docker compose down

1. Restart Connectware:

docker compose up -d

Verifying after Restarting

After restarting Connectware, verify that all services are running correctly:

1. Check the service status via the Admin UI. For more information, see System Status and Service Logs.

2. Verify that the connections to the data sources are reestablished.

3. Confirm that any previously configured mappings or workflows are functioning.

Troubleshooting when Restarting Fails

If Connectware does not start properly after restart:

1. Check logs for errors.

   • For Kubernetes: kubectl logs -n $CONNECTWARE_NS <podname>

   • For Docker: docker compose logs <your-connectware-container>

2. Verify network connectivity between components.

3. Ensure that the configuration files are valid and correctly formatted.

If problems persist, contact Cybus support at [e-mail].