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Connectware 1.11.0
Connectware 1.11.0
  • Getting Started
    • Introduction
    • System Requirements
    • Connectware Admin UI
    • Basic Components of Connectware
    • Connecting your First Machine
      • Your First Service Commissioning File
  • Documentation
    • Installation and Upgrades
      • Installing Connectware
        • Installing Connectware (Kubernetes)
        • Installing Connectware (Docker)
      • Upgrading Connectware
        • Upgrading Connectware (Kubernetes)
          • Version-Specific Upgrades (Kubernetes)
        • Upgrading Connectware (Docker)
          • Version-Specific Upgrades (Docker)
      • Uninstalling Connectware
        • Uninstalling Connectware (Kubernetes)
        • Uninstalling Connectware (Docker)
      • Licensing
      • Restarting Connectware
    • User Management
      • Users and Roles View
      • Users
      • Roles
      • Permissions
      • Password Policy Rules
      • Default Admin User
      • MQTT Users
      • Adding a MQTT Publish Prefix for Users
      • Multi-Factor Authentication
      • Single Sign-On (SS0)
        • Single Sign-On with Microsoft Entra ID
        • Single Sign-On with LDAP
      • JSON Web Tokens
      • Access Permissions for Admin-UI
        • UI Access
        • Minimum Access Role Pages
    • Services
      • Service Overview
      • Service Resources View
        • Service Links View
        • Servers View
        • Containers View
        • Volumes View
        • Connections View
        • Endpoints View
        • Mappings View
      • Service Details View
      • Service Commissioning Files
        • Version
        • Description
        • Metadata
        • Parameters
        • Definitions
        • Resources
          • Cybus::Connection
          • Cybus::Container
            • Docker Problem with Network Changes
          • Cybus::Endpoint
          • Cybus::File
          • Cybus::IngressRoute
          • Cybus::Link
          • Cybus:Mapping
          • Cybus::Node
          • Cybus::Role
          • Cybus::Server
          • Cybus::User
          • Cybus::Volume
      • Setting Up and Configuring Services
        • Installing Services
        • Enabling Services
        • Updating Services
        • Disabling Services
        • Deleting Services
      • FlowSync
        • Example 1 - Node with Transaction Mode (HTTP)
        • Example 2 - Node Responds (HTTP)
        • Example 3 - Node with Error (HTTP)
        • Example 4 - Node with Timeout Error Code and Error Message (HTTP)
        • Example 5 - Full Transactional Data Flow (HTTP)
        • Example 6 - Full Transactional Data Flow (OPC UA)
      • ServiceID
      • Inter-Service Referencing
      • Deviations
      • Service Logs
        • Logs of Individual Services
        • Logs of All Services
      • Rule Engine
        • Data Processing Rules
        • Rule Sandbox
      • Shared Subscriptions
        • Setting Up Shared Subscriptions
    • Agents
      • Agents View
      • Installing Agents
        • Installing Agents via Docker
        • Installing Agents via Docker Compose
        • Installing Agents via Kubernetes
        • Using Mutual TLS for Agents
      • Registering Agents in Connectware
      • Using Agents
      • Monitoring Agents
      • Agents in Kubernetes
        • Adding Agents Inside your Connectware Installation
        • Remote Agents with the connectware-agent Helm Chart
        • Kubernetes Cluster Requirements for the connectware-agent Helm Chart
        • Installing Connectware Agents using the connectware-agent Helm Chart
        • Installing Connectware Agents without a License Key Using the connectware-agent Helm Chart
        • Upgrading the connectware-agent Helm Chart
        • Uninstalling Connectware agents with the connectware-agent Helm chart
        • Configuration Principles for the connectware-agent Helm Chart
        • Configuring Agents with the connectware-agent Helm Chart
          • Configuring Target Connectware for the connectware-agent Helm Chart
          • Configuring Agent Persistence for the connectware-agent Helm Chart
          • Configuring Compute Resources for the connectware-agent Helm Chart
          • Using a Custom Image Registry for the connectware-agent Helm Chart
          • Configuring Image Pull Policy for the connectware-agent Helm Chart
          • Using Mutual Transport Layer Security (mTLS) for agents with the connectware-agent Helm chart
          • Configuring image name and version for the connectware-agent Helm chart
          • Configuring Environment Variables for the connectware-agent Helm Chart
          • Configuring Labels and Annotations for the connectware-agent Helm Chart
          • Configuring podAntiAffinity for the connectware-agent Helm Chart
          • Assigning Agents to Kubernetes Nodes for the connectware-agent Helm Chart
          • Configuring Security Context for the connectware-agent Helm Chart
          • Controlling the Name of Kubernetes Objects for the connectware-agent Helm Chart
      • Troubleshooting Agents
    • Client Registry
      • Implicit Flow
      • Explicit Flow
      • Granting Access
    • Certificates
      • Certificates View
      • Adding Certificates
      • Removing Certificates
    • Monitoring
      • Data Explorer
      • Live Data
    • Node-RED Workbench
    • System Status
      • Info
      • Metrics
      • Status
      • Retrieving More System Information
      • System Health
    • Backup and Restore
      • Volumes
      • User Database
    • CybusMQ
      • Configuring CybusMQ
    • Connectware on Kubernetes
      • Connectware Helm Chart
      • Resizing Broker Volumes in Kubernetes
      • Configuring Core Services
      • LDAP Authentication
        • Configuring LDAP Authentication
        • Enabling TLS for LDAP Authentication
        • Manual Kubernetes Secret for LDAP Authentication Bind User
        • Customizing the Search Filter for LDAP Authentication
        • Customizing the User RDN for LDAP Authentication
      • Troubleshooting Connectware on Kubernetes
    • Environment Variables
    • Industry Protocol Details
      • ADS
        • ADS Connection Properties
        • ADS Endpoint Properties
      • BACnet
        • BACnet Connection Properties
        • BACnet Endpoint Properties
      • Custom Connectors
        • Developing Custom Connectors
        • Deploying Custom Connectors
        • Using Custom Connectors
      • EtherNet/IP
        • EtherNet/Ip Connection Properties
        • EtherNet/Ip Endpoint Properties
      • FOCAS
        • FOCAS Connection Properties
        • FOCAS Endpoint Properties
      • Hottinger Baldwin Messtechnik (HBM)
        • HBM Connection Properties
        • HBM Endpoint Properties
      • Heidenhain DNC
        • Heidenhain DNC Connection Properties
        • Heidenhain DNC Endpoint Properties
      • HTTP/REST
        • HTTP/REST Connection Properties
        • HTTP/REST Endpoint Properties
      • HTTP Server/Node
        • HTTP Server Properties
        • HTTP Node Properties
      • InfluxDB
        • InfluxDB Connection Properties
        • InfluxDB Endpoint Properties
      • Kafka
        • Kafka Connection Properties
        • Kafka Endpoint Properties
      • Modbus/TCP
        • Modbus/TCP Connection Properties
        • Modbus/TCP Endpoint Properties
      • MQTT
        • MQTT Connection Properties
        • MQTT Endpoint Properties
      • MSSQL
        • Mssql Connection Properties
        • Mssql Endpoint Properties
      • OPC DA
        • OPC DA Connection Properties
        • OPC DA Endpoint Properties
      • OPC UA
        • OPC UA Client
          • OPC UA Client Connection Properties
          • OPC UA Client Endpoint Properties
        • OPC UA Server
          • OPC UA Server Properties
          • OPC UA Node Properties
        • OPC UA Object Types
        • OPC UA Server References
          • OPC UA Reference Node
          • OPC UA Object Node
      • Siemens SIMATIC S7
        • Siemens S7 Connection Properties
        • Siemens S7 Endpoint Properties
      • Shdr
        • Shdr Connection Properties
        • Shdr Endpoint Properties
      • SINUMERIK
        • SINUMERIK Connection Properties
        • SINUMERIK Endpoint Properties
      • SOPAS
        • SOPAS Connection Properties
        • SOPAS Endpoint Properties
      • SQL
        • SQL Connection Properties
        • SQL Endpoint Properties
      • Werma WIN Ethernet
        • Werma WIN Ethernet Connection Properties
        • Werma WIN Ethernet Endpoint Properties
      • Systemstate
        • Systemstate Endpoint Properties
    • API Reference
      • User Management (API)
      • Client Registry (API)
      • Services (API)
      • Resources (API)
      • System Status (API)
      • Resource Status Tracking (HTTP API)
      • Industry Protocol Details (API)
    • Changelog
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On this page
  • Connection Loss
  • User Registration Conflict (409 Conflict)

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  1. Documentation
  2. Agents

Troubleshooting Agents

PreviousControlling the Name of Kubernetes Objects for the connectware-agent Helm ChartNextClient Registry

Last updated 2 months ago

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Connection Loss

If there is a connection loss between agent and central Connectware, the data connectivity is broken and messages will be lost. In particular, due to the resource management system, any connection from the agent to a machine will stop receiving data as long as the connection to the central Connectware is broken.

Nevertheless, short-term temporary connection outages (such as less than a few seconds) can be covered by using the MQTT QoS (quality of service) level. This QoS level must be set on a per-endpoint basis, because it must be set for each published package and for each subscription individually. To set this for the MQTT connection from the agent to the central Connectware, set the qos property of each to the value 1 (one) instead of zero. (QoS level 2 is most likely not useful in the industry context and is not recommended here.) Setting a non-zero QoS level will ensure that no in-flight MQTT message is getting lost if there is a temporary network outage.

However, as soon as the MQTT connection loss between agent and Connectware gets noticed by the agent, it will stop receiving data from the machine, and the Connectware in turn will mark the respective resources as deviated.

If you are interested in how to set up different solutions for a distributed data collection system that could also tolerate temporary network fragmentation, please contact our support team at support@cybus.io.

User Registration Conflict (409 Conflict)

If the user registration as described above is not accepted by Connectware but lets the agent print a log message 409 Conflict, most likely there is already an existing user with the given agent name in Connectware, but with a different password. The easiest solution is to go to the “User Management” page in the Admin-UI and delete that particular user, see .

The full message at the agent’s log in such cases is the following:

{
    'level': 30,
    'time': 1590665714502,
    'msg': 'Failed to register agent. Response: 409 Conflict. A conflicting registration might be pending, or a user with the same username myAgent is already existing (which you must delete first).',
}
involved Endpoint
Deleting Users