Troubleshooting Client Registry

The following table addresses common issues you might encounter when registering clients with Connectware. Use these solutions to quickly resolve problems with client registration, authentication, and connectivity.

Issue	Possible Cause	Solution
Client not appearing in registry	Registry is locked	Unlock the registry using the lock icon in the Admin Web App
Registration failing	Username/password too short	Ensure username ≥ 3 characters, password ≥ 5 characters
CSR rejection	CN mismatch	Ensure CSR's CN matches the requested username
Client stuck in "pending"	Administrator hasn't granted access	Review and grant access from Client Registry interface
Connection failures after registration	Missing permissions	Assign appropriate roles to the newly created user
Unexpected "locked" (423) response	Registry timeout	Registry automatically locks after 5 minutes; unlock it again
Multiple failed connection attempts	Incorrect credentials	Verify credentials match exactly what was registered
Certificate authentication failing	Missing or invalid certificate	Ensure certificate is properly signed and formatted
Client disconnecting after successful connection	Permission issues	Check that client has required publish/subscribe permissions
Unable to see client registry option	Insufficient admin rights	Log in with administrative privileges