Deviations
Identifying and resolving service resources that fail to reach their target states.
What is a Deviation?
A deviation occurs when a service resource fails to reach its target state after the service is enabled. When you enable a service, its resources should transition from disabled to enabled (or to another specified target state defined in the service commissioning file). The service commissioning file contains detailed specifications of all resources and their required states for proper service functionality.
However, various issues (such as hardware failures, network problems, or configuration errors) can prevent resources from achieving their intended states. When this happens, the affected service is marked as deviated.
Identifying Deviated Services
Cybus Connectware provides multiple ways to identify and investigate deviations:
Deviation Notifications
When a deviation occurs, a pop-up notification appears in the Admin UI. This notification provides an immediate alert that one or more services are not functioning as expected.

To view all deviated services, click the down arrow in the notification panel. This expands the list to show all services currently experiencing deviations.
Deviation Indicators
Deviation status is also displayed in multiple locations throughout the Admin UI:
In the Service Overview
Within the Service Details view for individual services
In resource lists for affected services
List of Deviations
When you click on a deviation warning message, the system displays a detailed list of resources whose actual states differ from their expected states:

Examining Deviated Resources
For a comprehensive analysis of which specific resources are causing the deviation:
Click on the deviated service name in the services list
Navigate to the Deviations tab for that service
Review the detailed comparison between expected and actual states for each resource

Resolving Deviations
When addressing deviations, focus on:
Identifying the root cause (hardware, network, configuration)
Resolving the underlying issue
Re-enabling the service to verify the resolution. See Enabling Services.
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